Privacy Policy

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Effective Date: 20 May 2025

At Ruckus Rehab, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website and services.

1. What We Collect

When you visit our website or use our services, we may collect the following information:

• Personal Information: Name, email address, phone number, and other details you provide when making an appointment enquiry or purchasing products. 
• Purchase Information: Billing and shipping address, and payment details (processed securely via third-party providers).
• Health Information: When submitting enquiries related to personalised programs, you may voluntarily provide relevant health information. 
• Website Usage Data: IP address, browser type, pages visited, and other analytics data collected via cookies and tracking tools.

2. How We Use Your Information

We use the information we collect to:

• Respond to appointment enquiries and provide physiotherapy services.
• Process and deliver purchases of t-shirts and personalised programs.
• Communicate with you about your bookings, orders, and updates.
• Improve our website and customer experience.
• Comply with legal and regulatory obligations. 

3. Sharing Your Information

We do not sell or rent your personal information. We may share your data with:

• Service providers (e.g., payment processors, delivery services) to fulfil purchases.
• Health professionals, only with your consent, when coordinating care. 
• Authorities, if required by law or to protect our rights and safety.

4. Data Storage and Security

We take appropriate steps to protect your personal information, including secure storage and encrypted transactions where applicable. While we strive to safeguard your data, no online transmission can be guaranteed to be 100% secure.

5. Your Rights

You have the right to:

• Access and update your personal information. 
• Request the deletion of your data (subject to legal obligations). 
• Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us at jonathan@ruckusrehab.com.au.

6. Cookies and Tracking

Our website uses cookies to enhance your experience, analyse traffic, and offer personalised content. You can manage your cookie preferences through your browser settings.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to read their policies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Ruckus Rehab

Email: jonathan@ruckusrehab.com.au

Phone: 0421 374 680